Refund policy

At B&R Florería/Florist, we take pride in creating fresh, high-quality floral arrangements for every order. Because flowers are perishable and made to order, we have the following refund and cancellation policy in place.

Deposits & Payments

A 50% non-refundable deposit is required for all orders to secure your arrangement and materials. The remaining 50% is due upon pickup or delivery.

Cancellations

• Orders cancelled more than 48 hours before pickup/delivery may receive store credit (deposit is non-refundable).
• Orders cancelled within 48 hours of pickup/delivery are non-refundable.
• Same-day orders cannot be cancelled or refunded.

Refunds & Replacements

• If there is an issue with your order, you must contact us within 24 hours of pickup or delivery.
• We may offer a replacement or store credit depending on the situation.
• Refunds are only issued if we are unable to correct the issue.
• Flowers are natural products, and slight variations in color, size, or flower type may occur and are not considered defects.

Custom Orders & Events

Custom arrangements, bouquet classes, event flowers, and special orders are non-refundable once materials have been purchased or work has begun.

Pickup & Delivery

• Customers are responsible for picking up orders at the scheduled time.
• Once an order is picked up or delivered in good condition, B&R Florería/Florist is not responsible for damage caused by weather, handling, or improper care.